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Integration of CRM and the «Простые звонки» service
Turn Bitrix24 into a call center! Works with 25+ office PBX models, cloud PBXs, and even ordinary Android phones.
"Простые звонки" connects your office or cloud PBX to your Bitrix24 customer database. You get a call center without buying expensive software and equipment. "Простые звонки" helps you provide first-class customer service:
- Identifies the caller. The customer record appears on the computer screen as soon as the call comes in, before the employee picks up.
- Dials numbers directly from Bitrix24. You no longer have to press number buttons on the phone. Just click a phone number and "Простые звонки" will dial it!
- Saves the call log to the customer record in Bitrix24 and lets you listen to call recordings (audio playback is available only for PBX models that support it). Want to know which customers a manager spoke to yesterday? Or last week? "Простые звонки" keeps the history of all calls in the customer record.
- Automatically connects the customer to the responsible manager. Customers are spared tedious voice menus ("press 1 for ...", "press 2 for ...") and transfers between employees.
Connect Bitrix24 to your PBX or Android smartphones:
Ordinary Android phones
"Телфин.Офис" virtual PBX
Asterisk 1.8, 11
FreePBX
Elastix
NEOPbx
Panasonic KX-TDA 30/100/200/300/600
Panasonic KX-TDE 100/200/600
Panasonic KX-NCP 500/1000
Panasonic KX-NS 500/1000
LG-Ericsson Aria SOHO
LG-Ericsson ipLDK 100/300/600
Avaya IP Office 500
Can't find your PBX? Check whether we may already be working on support for it.
Questions? Call +7 (499) 703-35-90 or visit http://prostiezvonki.ru.