螢幕截圖
詳細介紹
Extension hub for blipDesk
This plugin aims to add features to the Blip Desk platform to make customer service more efficient.
The plugin has several features:
Schedule
- Send active notifications on a schedule or immediately;
- Register multiple routers;
- Select from all templates registered on the platform;
- View scheduled items;
- Cancel / reschedule;
- Customer portfolio;
- Conversation history;
- Look up customers currently being served;
- Send mass outbound messages;
Traffic Light
- Add customer mood;
- Look up customer mood based on what was recorded in the same system;
Ticket Transfer
- Transfer between service bots;
- Transfer to a block;
7aZ System
Customers who use the 7aZ system can generate payment slips through this extension
- Pix code;
- Barcode;
- QR codes;
Movidesk
- Register customers;
- Open tickets;
- Export the blip conversation to Movidesk;
- Look up customer tickets;
Desk Idea
- Register ideas;
Agent Report
- Average first response time;
- Average waiting time;
- Average handling time;
- Average response time;
- Chart of closed and open tickets;
Desk Contact
- Access all bot contacts;
- Access the customer's last conversation;
- Edit contacts;
Connet Team
- Team-only chat;
Fura-Fila
- Prioritize service directly from the desk;