MANGO CONNECT

SIP telephony in Chrome from MANGO MANGO CONNECT is a Google Chrome extension that lets you make and receive calls and send SMS messages from your browser window when a virtual PBX is integrated with a CRM system. It works with amoCRM, Bitrix24 and Creatio, and only with the "Advanced Integration Features" service. Convenient customer communication: an intuitive interface and browser window operation help managers work comfortably. To make calls from the browser, you only need the MANGO CONNECT extension installed and a headset. Process leads, close deals and make changes without being distracted by other applications or a phone. MANGO CONNECT makes handling calls simpler and faster: • One-click calls: to call a customer, simply click the phone number in their CRM record. • Save time: make changes to a deal record in the CRM while talking to a customer. Talk to the customer using a headset and make changes in the CRM without switching between an application and a phone. • Help employees achieve results. The customer's name appears in the application window during a call, so you can address them by name to build rapport and loyalty. • Never miss a call: a pop-up notification and sound alert announce incoming calls. These work when the browser window is maximized and when it is running in the background. • Send SMS messages directly from the application if you need to repeat information or forgot to mention something. • Transfer incoming calls to another employee with one click in the application. • Turn on recording during a call to update information after the call or analyze conversations. Increase the productivity of customer calls by connecting MANGO CONNECT as part of the integration between MANGO OFFICE telephony and your CRM system. All MANGO CONNECT features: • Receive incoming calls; • Dial a number using the keyboard or the dialer in the application; • Make outgoing calls by clicking in the CRM system; • Enter DTMF commands when connected to a voice menu; • Transfer a call to another employee or an external number; • Record a conversation during a call; • Mute audio during a call; • Put a call on hold; • Display the customer's name or phone number; • Send SMS messages from the application; • Pop-up notification and sound alert for incoming calls; • The application works with all headsets.