SmartContact Agent Lite

SmartContact Agent Lite SmartContact Agent Lite is the agent extension for the SmartContact omnichannel Cloud Contact Center solution. With this extension, you can handle phone conversations while performing other tasks, increasing productivity and control over your communications without any additional hardware. Main features: • Access control system (log in/out) • Call management • Status control (active/inactive, breaks) • Mute and call hold controls • Contact lists • Contact notification or automatic answer function • Selection of the number displayed on outgoing calls • Button to activate recording (in on-demand mode) • Visual call transfer system to an agent, group, or any external number (blind or consultative transfer) • Conversation classification • Call history: a section for viewing completed conversations • A section for viewing the agent's own KPIs